Contact information
We’re here to help; whether you have a question about your order, need product support, or just want to learn more about Pawlixo.
Customer Support Email
📧 hello@pawlixo.com
We aim to respond within 24–48 business hours.
Business Hours
Monday – Friday: 9:00 AM – 6:00 PM
Saturday – Sunday: Closed
Order Support
For faster assistance, please include:
- Your Order Number
- A brief description of your issue
- Photos (if applicable)
Shipping & Returns
For detailed information, please visit our Shipping Policy and Return & Refund Policy pages.
General Inquiries
Have a question about our products or your pet’s needs?
Our team is always happy to help
About Pawlixo
At Pawlixo, we believe pets are family. That’s why we focus on creating comfortable, high-quality products designed for everyday life.